Product Warranty

YOU'RE COVERED FOR A MINIMUM OF 1 YEAR

We give you complete peace of mind with our 1 year warranty. If your item is faulty, simply contact us within 1 years of the date of purchase and we’ll replace it or offer a reasonable alternative.

OUR WARRANTY COVERS

✔ Your product against faults stemming from what we call 'defects in materials and workmanship'.

✔ All faults / defects covered for 12 months.

✔ You usually don't have to return a faulty /defective item.

A receipt or order confirmation from us indicating date of purchase is required for all warranty claims (we can help you find this information if necessary).

OUR WARRANTY DOESN'T COVER

✘ If such repairs or part replacements are needed due to accidents, negligence, or misuse, or if the equipment has been altered, installed, or serviced not in accordance with our maintenance and service instructions, then the warranty does not apply.

✘ This warranty does not include consumables such as battery packs or light sources (bulbs). Our battery manufacturers warrant their batteries to be free from defects in workmanship and material under normal use and service conditions for a period of one (1) year after the original date of purchase.

✘This warranty does not cover glass shades.