Shipping policy
We offer free shipping to the countries listed below on all products. All orders include tracking information once shipped.
Secure Checkout
Order online through our secure Shopify shopping cart. We do not store any critical credit card information, and all online credit card data is encrypted automatically.
Processing Time
Most orders are processed within 3–5 business days. During peak seasons, holidays, or periods of high order volume, processing times may be slightly longer.
Shipping Method
We typically ship via YunExpress. Estimated delivery usually takes approximately 7–18 business days after shipment, depending on the destination country, customs clearance, local delivery conditions, and seasonal delays.
Tracking Your Order
All orders include tracking information. Tracking details are normally sent by email after the order has been shipped.
You can also track your order using the tracking number provided in your shipping confirmation email.
Estimated Shipping Times by Country
| Country | Estimated Delivery Time |
|---|---|
| United States | 11–18 business days |
| Canada | 11–18 business days |
| EU Countries | 9–13 business days |
| United Kingdom | 8–11 business days |
| Switzerland | 11–15 business days |
| Norway | 11–13 business days |
| New Zealand | 9–13 business days |
| Australia | 8–13 business days |
| Singapore | 8–9 business days |
| Japan | 7–8 business days |
| Qatar | 11–15 business days |
| Israel | 9–13 business days |
| Bahrain | 11–15 business days |
| Saudi Arabia | 11–15 business days |
| United Arab Emirates | 9–13 business days |
Please note that local holidays, customs inspections, weather conditions, peak season delays, and carrier-related issues may affect delivery times. These delays are not counted as business days.
Lost, Delayed, or Stolen Packages
If your package is significantly delayed or appears to be lost in transit, please contact us so we can review the case and provide an appropriate solution, such as a replacement or refund where applicable.
If the package has arrived at the destination country or local post office, customers may be required to contact the local carrier first before a replacement or refund can be processed.
If an order cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, the order may not be eligible for a free reshipment or refund.
My Order Has Not Arrived
If your order has not been delivered within 30 business days after shipment, please contact us at [email protected] with your order number and tracking number. We will review the shipment status and provide an appropriate solution.
Contact Us
If you have any questions about your order, shipping status, or delivery issue, please contact us at [email protected] or through our Contact Us page.